Job Reference:: CO/OXF/SGH2 Job Title:: Collections Officer – Full-time or Part-time Location:: SE Eng Salary:: Competitive based on experience Description
Collections Officer – Full-time or Part-time
There are full-time and part-time positions available, based in the Oxford office, 15-40 hours per week over days, evenings and weekends. Standard shift patterns are 9am to 5pm, 12 Noon to 7pm and 1 weekend in 4.
Role Summary & Responsibilities
• Responsible for agreeing full repayment of debts, ensuring that working to all the relevant compliance and procedures within the collections and debt recovery industry. • Responsible for chasing debtors, sorting out payment plans, recording payments and organising customer files. • Constant monitoring and assessment to ensure the fair treatment of customers including setting up affordable monthly repayments • Communicate constantly, effectively and professionally with customers via outbound and inbound telephone calls, emails and written letters
Qualifications, experience & skills
• Minimum 3 years’ experience in Collections from within the UK Financial Services industry • A background in Auto Finance Collections is ideal, but experience in Consumer Finance such as personal loans will be considered • Good spoken and written communication skills, ability to build rapport quickly • Ability to remain calm under pressure and comfortable with working to strict deadlines • An organised and methodical approach • Computer literate, good mathematical and negotiation skills • Demonstrable ability to work within an FCA Regulated Environment, working to the rules and regulations which they impose. • Attention to detail, curious, confident and ambitious • Ability to work independently, but as part of a wider team
Please call Stacey on 01279 713900 to discuss more.