THC Recruitment Job Reference:: CO/OXF/SGH2
Job Title:: Collections Officer Full-time or Part-time
Location:: SE Eng
Salary:: Competitive based on experience
Collections Officer – Full-time or Part-time 

Competitive Salary 


There are full-time and part-time positions available, based in the Oxford office, 15-40 hours per week over days, evenings and weekends. 
Standard shift patterns are 9am to 5pm, 12 Noon to 7pm and 1 weekend in 4. 

Role Summary & Responsibilities 

• Responsible for agreeing full repayment of debts, ensuring that working to all the relevant compliance and procedures within the collections and debt recovery industry. 
• Responsible for chasing debtors, sorting out payment plans, recording payments and organising customer files. 
• Constant monitoring and assessment to ensure the fair treatment of customers including setting up affordable monthly repayments 
• Communicate constantly, effectively and professionally with customers via outbound and inbound telephone calls, emails and written letters 

Qualifications, experience & skills 

• Minimum 3 years’ experience in Collections from within the UK Financial Services industry 
• A background in Auto Finance Collections is ideal, but experience in Consumer Finance such as personal loans will be considered 
• Good spoken and written communication skills, ability to build rapport quickly 
• Ability to remain calm under pressure and comfortable with working to strict deadlines 
• An organised and methodical approach 
• Computer literate, good mathematical and negotiation skills 
• Demonstrable ability to work within an FCA Regulated Environment, working to the rules and regulations which they impose. 
• Attention to detail, curious, confident and ambitious 
• Ability to work independently, but as part of a wider team 

Please call Stacey on 01279 713900 to discuss more. 


Contact:: Stacey Gallagher-Hammond
Phone:: 01279 713900