THC Recruitment Job Reference:: JCO/OXF/SGH3
Job Title:: Junior Collections Officer (Trainee)
Location:: SE Eng
Salary:: Competitive based on experience

Junior Collections Officer (Trainee) 


I have a variety of roles suitable for candidates with experience in Finance, Computer Science, Engineering, and Sales. My client value candidates with strong academic achievements and/or experience in their subject. All candidates must match our core principals - demonstrating energy, motivation, curiosity and a can-do attitude. 

Role Summary & Responsibilities 

• As a company who loans customers money to buy cars, you will learn how to recover late payments by negotiating with customers who have failed to make payments as previously agreed 
• You will learn how to chase debtors, sort out payment plans, record payments and organise customer files. 
• You will communicate constantly, effectively and professionally with customers via outbound and inbound telephone calls, emails and written letters 
• You will be regularly monitored and assessed to ensure the fair treatment of customers including setting up affordable monthly repayment plans 
• You will learn to work with the businesses core brand principles to help drive customer awareness and our member culture 
• Maintain a comprehensive and up-to-date knowledge of the company’s products and services, proactively promoting them at all times. 
• Maintain knowledge and understanding of all relevant policies and procedures, being compliant at all times 
• Undertake any other reasonable tasks as required to support the business. 

Qualifications, experience & skills 

• Minimum 1 year’s work experience from an outbound call centre 
• Experience in Financial Services would be a benefit but not essential 
• Good spoken and written communication skills, with an ability to build rapport quickly 
• Computer literate with good mathematical skills 
• Attention to detail, curious, assertive, resilient and ambitious 
• Ability to work independently, but as part of a wider team 

Standard shift patterns are 9am to 5pm, 12 Noon to 7pm and 1 weekend in 4. 

This is a great opportunity for an ambitious trainee to develop the skills to be a Collections Officer, and to build a career in Financial Services. 

Please contact Stacey for more information - 01279713900 

Contact:: Stacey Gallagher-Hammond
Phone:: 01279 713900