CBC Resourcing Solutions Job Reference:: CC06GA003
Job Title:: Collections Team Leader - Financial Services
Location:: SE Eng
Salary:: GBP: 28000 - GBP: 35000 Per Annum + Excellent Benefits & Bonus
Collections Team Leader


Up to GBP: 35,000 + Excellent Benefits & Bonus

A large Financial Services organisation my client is looking to recruit a Collections Team Leader to manage a small team of collections officers.

- Oversee and lead the day-to-day running of the team identifying customer detriment, delivering fair customer outcomes and ensuring regulatory compliance.
- Support the design and delivery of collection strategies and campaigns including workflow allocation and management to maximise income and minimise loss.
- Manage the delivery of Key Performance Indicators (KPI`s) and team objectives.
- Coach and develop a high performing collections team
- Ensure that Vulnerable Customer (VC) identification, recording and handling procedures are accurately and effectively followed by the team.
- Agree within delegated authorities or recommend if outside of own authorities: financial reschedules, forbearance, write offs and bad debt provisions.
- Ensure that the team operates within defined policies, processes and procedures and delegated authorities

It Is ESSENTIAL you have a background managing a team with at least 2 years experience in B2B collections / recoveries.

Contact:: Gemma Aldridge
Phone:: 0161 486 0011