The Oakland Partnership Job Reference:: LR0412
Job Title:: Customer Support Executive Financial Services
Location:: SE Eng
Salary:: Circa 24,000-26,000 plus bonus and benefits

Customer Support Executive – Financial Services


Circa £24,000-£26,000 plus bonus and benefits


An excellent opportunity has arisen for someone who has Customer Service experience preferably within Financial Services to join a long established and successful Finance company based in Hertfordshire. The company has a worldwide presence, employing over 5,000 people and they will offer the successful candidate a fantastic opportunity to further develop their career within Financial Services.  


As a Customer Service Executive you will be responsible for a range of administrative duties to support of the rest of the operations team. Your duties will include:


  • Dealing with Vendor, Dealer and Customer enquiries relating to finance agreements via phone and email; and escalating to other team members if necessary
  • Using the in-house system to manage all inbound correspondence – mail, phone and fax
  • Keeping  clients informed on the progress of their agreements
  • Processing contracts and financial documentation and imputing details accurately and efficiently onto the system
  • Ensuring all documentation is compliant with internal and external regulations
  • Analyse contract, portfolio and process information, signal opportunities for sales and support process improvements


To be considered for this exciting opportunity you must be able to demonstrate previous experience in a Customer Service environment, this experience will have been gained at a financial or banking organisation. You should be a confident communicator with strong written and spoken English. You should be willing to work under strict time constraints and be flexible enough to adapt to the demands of the role.


In return for your hard work you will have the opportunity to work in a genuinely supportive environment and a company that has strong ethics and an emphasis on community involvement. You will also have the opportunity to work in a multinational business with excellent long-term career prospects.

Contact:: Lydia Rowlands
Phone:: 020 7332 2900