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THC Recruitment Job Reference:: HOA/SUR/
Job Title:: Head of Asset Management & Legal Services (Motor Finance)
Location:: SE Eng
Salary:: Excellent salary package depending on experience

Head of Asset Management & Legal Services (Motor Finance) 


Excellent package details on application 

We have a fantastic opportunity for a candidate with Asset Management expertise within Motor Finance 

You will head up a team of 30 in Asset Management, Legal Services and Recovery and will need to demonstrate: 

• Ambition and passion for what they need to achieve 
• Ability to champion change 
• Ability to think innovatively and look at things with new eyes 
• MUST HAVE – vehicle asset recovery experience in Scotland, England and Wales 
• A good understanding of legal services would be good, but is not a deal breaker 
• Ability to use initiative 
• Actively involved with NaVCIS and the FLA 

Your Essential Skills: 

• Previous experience in a FCA/FSA regulated consumer collections environment 
• Significant team management experience in a volume customer facing environment 
• An in-depth knowledge of early collections, particularly in relation to the appropriate use of forbearance 
• Proven leadership skills, particularly in a fast moving, empowered environment 
• A proven ability to design, implement and manage complex customer service & collections functions 
• High levels of experience in developing and implementing new processes, technologies and team structures 
• Experience of the preparation and analysis of Management Information and the ability to analyse information, and implement improvement strategies as a part of that analysis 
• High levels of people management skills, with a proven track record of managing team and functional changes 
• Proven track record of creating and maintaining high performing, productivity focused teams, in a Contact Centre environment, whilst maintaining the highest levels of compliance and quality. 
• Excellent written and verbal communication skills combined with the ability to network and build effective internal and external relationships at all levels 
• Experience and competence in dealing with disciplinary, grievance and performance processes 
• Experience working within the motor finance industry 

For a full job description call Vicky Mayhew 01279713900 or send your CV to 

Contact:: Julie Ramsay
Phone:: 01279 713900