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CAREERS IN LEASING
 
CBC Resourcing Solutions Job Reference:: OP06LJD13
Job Title:: Customer Care Team Leader - Asset Finance
Location:: S Eng
Salary:: GBP: 26000 - GBP: 30000 Per Annum Plus bonus and benefits
Description
Customer Care Team Leader : Asset Finance

Staines

GBP: 26,000 to GBP: 30,000 plus bonus and benefits

Our client is major player in the UK asset finance and leasing sector.

The successful candidate will lead the Customer Care team : managing the team`s time and a wide range of tasks, control and create processes that ensures fair outcomes and outstanding experiences for customers.

You will:

- Deliver and demonstrate fair customer outcomes to customers.
- Deliver market leading service levels of customer care that are in line with the ambitious growth plans of the organisation, setting and monitoring KPI`s and SLA`s and ensuring high standards of call quality and customer care.
- Coach, manage and collaborate as appropriate at an individual level to ensure high staff engagement, motivation that supports the achievement of those service levels and outcomes.
- Highlight elements needed to report, help the team learn from and remediate.
- Ensure that the team operate in line with regulation and policies, looking for opportunities to make process improvements and efficiencies.
- Work with the Customer Support Team Manager and Transaction Team Leader to ensure a seamless service to customers and on initiatives to future proof the department.

The successful candidate will be passionate about customer care with a background in Financial Services.

In the first instance please send your CV in confidence to Lucy Davies at lucy@cbcrs.co.uk.


Contact:: Lucy Davies
Email:: 22071776@jobs.jobmate.biz
Phone:: 0161 486 0011

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